Refund Policy of Tuon

This Refund Policy governs the refund process for Tuon, an online educational platform ("Service"). Please read this policy carefully to understand the terms and conditions regarding refunds for course enrollments on Tuon.

Eligibility for Refunds
1.1. Tuon offers a refund policy for course enrollments, subject to the conditions outlined in this policy.
1.2. Refunds are generally available within a specified period from the date of enrollment. The refund eligibility period may vary depending on the specific course, and it will be clearly communicated at the time of enrollment.

Refund Requests
2.1. To initiate a refund request, Users must contact Tuon's customer support within the refund eligibility period. Refund requests made after the specified period will not be considered.
2.2. Refund requests must include the User's full name, course details, reason for the refund, and any supporting documentation or evidence, if applicable.
Refund Approval and Process
3.1. All refund requests are subject to review and approval by Tuon. Tuon reserves the right to refuse refund requests that do not meet the refund eligibility criteria.
3.2. If a refund request is approved, Tuon will process the refund within a reasonable timeframe. The refund will be issued using the original payment method used for the course enrollment, unless otherwise mutually agreed upon.
3.3. Tuon is not responsible for any fees or charges imposed by third-party payment processors or financial institutions related to the refund process. Such fees or charges will be deducted from the refund amount, if applicable.

Non-Refundable Items and Services
4.1. Tuon may designate certain items or services as non-refundable. These may include, but are not limited to, special promotions, bundled packages, or any products or services clearly stated as non-refundable at the time of purchase.
Course Completion and Refunds
5.1. Once a User has completed a course in its entirety, the User is no longer eligible for a refund, even if the refund request is made within the refund eligibility period.
Dispute Resolution
6.1. If a User disagrees with the refund decision made by Tuon, the User may contact Tuon's customer support to escalate the matter. Tuon will make reasonable efforts to address and resolve the dispute promptly.

Changes to the Refund Policy
7.1. Tuon reserves the right to modify or revise this Refund Policy at any time. Any changes to the policy will be effective immediately upon posting the revised policy on Tuon's website. Users are encouraged to review this policy periodically for any updates.

Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at [email protected]